1. Overview

Ksom Ai Solutions inc (“KSOM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platforms, applications, AI tools, marketing services, automation systems, or otherwise engage with us (collectively, the “Platform”).

This Privacy Policy applies when Ksom Ai Solutions inc acts as a data controller. In certain cases, we may act as a data processor on behalf of our clients (for example, when providing CRM, automation, AI, or digital marketing services). In those situations, the client’s privacy policy will govern the data processing activities.

By accessing or using our Platform, you agree to this Privacy Policy.

2.Information We Collect

We may collect the following categories of Personal Information:

Information You Provide Directlya

• Name
• Email address
• Phone number
• Business information
• Billing and payment details
• Account login credentials
• Information submitted via forms, chat, AI tools, or consultations

If you provide Personal Information about others, you confirm that you have authority to do so.

Information Collected Automatically

• IP address
• Device type and browser
• Usage data
• Pages visited
• Cookies and tracking technologies

We use cookies and similar technologies for analytics, personalization, and security.

Information From Third Parties

• Marketing partners
• Analytics providers
• Payment processors
• Public business data sources

3.How We Use Your Information

We use your Personal Information for:

Platform Operations

• Providing AI tools, CRM systems, automation, digital marketing, ERP integration, and other services
• Personalizing your experience
• Improving our services

AI Features

Some features may use artificial intelligence technologies. We do not use your Personal Information to train public AI models. AI subprocessors are contractually restricted to service-specific usage.

Customer Support

• Responding to inquiries
• Troubleshooting issues

Business Operations

• Billing and accounting
• Contract fulfillment
• Legal compliance

Communications

• Service updates
• Security notices
• Marketing communications (you may opt out anytime)

Marketing & Advertising

• Personalized content
• Campaign performance analytics
• Promotional communications

Security

• Fraud prevention
• System monitoring
• Risk management

4.Legal Basis for Processing (If Applicable)

Where required under GDPR, UK GDPR, or similar laws, we process Personal Information under one or more of the following legal bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate business interests

5.How We Protect Your Information

We implement appropriate administrative, technical, and organizational safeguards to protect your Personal Information.

However, no system can be guaranteed 100% secure. If you believe your account has been compromised, please contact us immediately.

6.When We Share Information

We may share information:

With Service Providers

• Hosting providers
• Payment processors
• Analytics providers
• IT and cloud providers

With Business Partners

• Marketing affiliates
• Integration partners

For Legal Reasons

• Court orders
• Law enforcement requests
• Protection of rights

Business Transfers

In case of merger, acquisition, or restructuring.

We do not sell Personal Information for monetary consideration.

We do not share SMS opt-in consent with third parties unless explicitly authorized.

7.Data Retention

We retain Personal Information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

We may anonymize data for research or analytics purposes.

8.Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect Personal Information from minors.

9.Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your Personal Information
• Correct inaccurate data
• Request deletion
• Restrict processing
• Withdraw consent
• Opt out of marketing communications
• Opt out of targeted advertising (where applicable)

To exercise your rights, contact us using the details below.

10.U.S. Privacy Rights

Residents of certain U.S. states may have additional rights, including:

• Right to know
• Right to delete
• Right to opt out of sale/share
• Right to non-discrimination

We honor verified consumer requests in accordance with applicable state laws.

11.International Data Transfers

We may transfer Personal Information to the United States and other countries where we or our service providers operate.

When required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

12.Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform constitutes acceptance of any changes.

13.Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Ksom Ai Solutions inc World Park 190 Bluegrass Parkway Alpharetta, GA 30005 United States

Email: [email protected]